Terms and Conditions

Welcome to Vibe-Way.com, a trusted provider of passenger transportation services. By booking or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully, as they govern your use of our services and outline the rights and responsibilities of both parties.

1. Scope of Services

Vibe-Way.com provides private transportation services, including airport transfers, point-to-point trips, and customized travel arrangements. All services are subject to availability and must be booked in advance through our website, phone, or authorized messaging platforms (WhatsApp, Telegram).

These Terms and Conditions apply to all bookings and services provided by Vibe-Way.com, whether made directly or through third-party platforms.

2. Booking and Payment

Booking Process

  • Bookings can be made via our website (www.vibe-way.com), by phone (+972559959959), or through WhatsApp/Telegram.
  • All bookings require accurate information, including passenger details, pickup location, destination, date, and time. Incomplete or incorrect information may result in service delays or cancellation.
  • Bookings are confirmed only after receiving payment or a payment authorization, unless otherwise agreed.

Payment Terms

  • Full payment is required at the time of booking unless a different arrangement is explicitly agreed upon.
  • We accept payments via credit/debit cards, bank transfers, and other methods specified during booking.
  • All prices are quoted in [currency, e.g., USD] and include applicable taxes and fees unless stated otherwise.
  • Additional charges (e.g., for extra luggage, child seats, or waiting time) will be communicated during booking and added to the final cost.

Modifications

  • Changes to bookings (e.g., pickup time, destination, or passenger count) are subject to availability and may incur additional fees.
  • Requests for modifications must be made at least 24 hours before the scheduled pickup time. Late modifications are not guaranteed.

3. Cancellations and Refunds

Cancellations and refunds are governed by our Refunds and Cancellations. Key points include:

  • Cancellations made more than 48 hours before pickup are eligible for a full refund, minus a 5% administrative fee.
  • Cancellations within 24–48 hours are eligible for a 50% refund.
  • Cancellations less than 24 hours before pickup or no-shows are non-refundable.
  • Please review the full policy for details on exceptions and refund processing times.

4. Responsibilities of Clients

To ensure a smooth and safe experience, clients agree to:

  • Provide accurate and complete booking information.
  • Arrive at the designated pickup location on time. A 30-minute grace period is provided; after this, the booking may be considered a no-show.
  • Notify us promptly of any changes or cancellations.
  • Comply with all safety instructions provided by the driver or company staff.
  • Refrain from behavior that may endanger the safety of the driver, passengers, or vehicle (e.g., smoking, consuming alcohol, or carrying prohibited items).
  • Ensure that all luggage and personal items comply with our baggage policy (e.g., size, weight, and quantity limits).

5. Responsibilities of www.vibe-way.com

We are committed to:

  • Providing safe, reliable, and professional transportation services.
  • Ensuring that vehicles are clean, well-maintained, and equipped with necessary safety features.
  • Assigning licensed and trained drivers who adhere to traffic regulations and safety standards.
  • Communicating any changes to your booking promptly (e.g., delays or vehicle substitutions).
  • Handling your personal information in accordance with our Privacy Policy.

6. Safety and Conduct

Passenger Safety

  • All passengers must wear seatbelts at all times, as required by law.
  • Child seats are provided upon request and must be used for children under the age of 8 or as required by local regulations.
  • Our drivers reserve the right to refuse service to passengers who pose a safety risk (e.g., intoxication, aggressive behavior).

Prohibited Items

The following items are not permitted in our vehicles:

  • Weapons, explosives, or hazardous materials.
  • Illegal substances.
  • Items that may damage the vehicle (e.g., sharp objects, leaking containers).
    Clients are responsible for any damage caused by prohibited items or negligence.

7. Liability

Our Liability

  • vibe-way.com is liable for providing services as agreed in the booking confirmation, subject to these Terms and Conditions.
  • We are not liable for delays or cancellations caused by factors beyond our control, including traffic, weather, road closures, or mechanical issues.
  • Our liability for loss or damage to personal belongings is limited to [specify amount, e.g., $100] per passenger, unless otherwise agreed in writing.
  • We are not responsible for indirect or consequential losses (e.g., missed flights or business opportunities).

Client Liability

  • Clients are responsible for any damage to the vehicle caused by their actions or negligence (e.g., spills, vandalism).
  • Clients are liable for additional costs incurred due to inaccurate booking information or failure to comply with these Terms.

8. Force Majeure

Vibe-Way.com is not liable for failure to perform services due to unforeseen circumstances beyond our control, including but not limited to:

  • Natural disasters (e.g., earthquakes, floods).
  • Government restrictions or regulations.
  • Strikes, civil unrest, or terrorism.
  • Severe weather conditions.
    In such cases, we will offer a credit for a future booking or a refund in accordance with our Refunds and Cancellations.

9. Privacy and Data Protection

We collect and process personal information (e.g., name, phone number, payment details) to provide our services. All data is handled in accordance with our Privacy Policy and applicable data protection laws.

10. Dispute Resolution

Any disputes arising from our services will be resolved through good-faith negotiation. If a resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of the courts in [e.g., Tel Aviv, Israel], unless otherwise required by law.

Please contact our support team to address any concerns:

11. Contact Information

For questions, support, or feedback regarding our services or these Terms and Conditions, please contact us:

  • Email: support@vibe-way.com
  • Phone: +972559959959
  • WhatsApp/Telegram: Use the contact details provided in your booking confirmation.
  • Operating Hours: Sunday–Thursday, 7:00–20:00 – Friday, 7:00–15:30 (local time).

12. Amendments to Terms

Vibe-Way.com reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page, and the updated terms will apply to all bookings made after the revision date. We encourage you to review this page periodically.

Thank you for choosing Vibe-Way.com. We are committed to providing safe and reliable transportation services.

Last updated: May 5, 2025