Privacy Policy

At Vibe-Way.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our transportation services, website www.vibe-way.com, or contact us through other channels (e.g., phone, WhatsApp, Telegram). By using our services, you agree to the practices described in this policy.

Last updated: May 5, 2025

1. Information We Collect

We collect information to provide and improve our transportation services. The types of data we collect include:

Personal Information

  • Booking Information: Name, phone number, email address, pickup and destination addresses, travel date, and time.
  • Payment Information: Credit/debit card details, billing address, or other payment method information (processed securely through third-party payment providers).
  • Additional Details: Number of passengers, luggage details, child seat requirements, and trip comments, as provided during booking.

Automatically Collected Information

  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website.
  • Cookies and Tracking Technologies: Data collected via cookies to enhance your experience (e.g., remembering preferences) and analyze site performance.

Information from Third Parties

  • GeoIP Data: We may use services like ipapi.co to determine your country for phone number formatting during booking.
  • Third-Party Platforms: If you book through a partner platform, we may receive your booking details from them.

2. How We Use Your Information

We use your information to provide, manage, and improve our services, including:

  • Service Delivery: Processing bookings, arranging transportation, and communicating with you about your trip (e.g., confirmation, driver details, or updates).
  • Payment Processing: Handling payments securely through trusted third-party providers.
  • Customer Support: Responding to inquiries, resolving issues, and providing assistance via email, phone, WhatsApp, or Telegram.
  • Service Improvement: Analyzing usage patterns to enhance our website, services, and customer experience.
  • Marketing and Communications: Sending promotional offers or updates about our services, only with your consent (you can opt out at any time).
  • Legal Compliance: Meeting legal or regulatory requirements, such as tax reporting or safety regulations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Third parties that assist with our operations, such as:
    • Payment processors (e.g., Stripe, PayPal) to handle transactions.
    • Mapping services (e.g., Google Maps) for address autocomplete functionality.
    • Communication platforms (e.g., WhatsApp, Telegram) for sending booking confirmations.
  • Drivers: Limited information (e.g., name, phone number, pickup address) is shared with drivers to facilitate your trip.
  • Legal Authorities: When required by law, regulation, or legal process (e.g., court orders or tax audits).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with continued protection under this policy.

All third parties we share data with are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Storage and Security

Storage

  • Your data is stored on secure servers located in European Union and Israel.
  • We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax records). Booking data is typically retained for 2 years after your trip.

Security Measures

  • We use industry-standard encryption (e.g., SSL/TLS) to protect data during transmission.
  • Access to your data is restricted to authorized personnel only, with strict confidentiality agreements.
  • Regular security audits and updates are conducted to safeguard our systems.

Despite our efforts, no system is completely secure. If a data breach occurs, we will notify affected users promptly and take appropriate measures in accordance with applicable laws.

5. Your Rights

You have the following rights regarding your personal information, subject to applicable laws:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your data, unless we are required to retain it for legal or operational reasons.
  • Objection: Object to certain uses of your data, such as marketing communications.
  • Data Portability: Request a transferable copy of your data in a structured format.
  • Opt-Out: Unsubscribe from marketing emails or revoke consent for non-essential data processing.

To exercise these rights, contact us at:

We will respond to your request within 30 days, in compliance with applicable regulations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze performance. Cookies may include:

  • Essential Cookies: Necessary for website functionality (e.g., maintaining your session during booking).
  • Analytics Cookies: Track site usage to improve our services (e.g., Google Analytics).
  • Marketing Cookies: Deliver personalized ads, only with your consent.

You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors or mapping services). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

8. International Data Transfers

If you are located outside of Israel, your data may be transferred to and processed in your location. We ensure that such transfers comply with applicable data protection laws, using safeguards such as Standard Contractual Clauses where appropriate.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such data, please contact us to have it removed.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

  • Email: support@vibe-way.com
  • Phone: +972559959959
  • WhatsApp/Telegram: Use the contact details provided in your booking confirmation.
  • Operating Hours: Sunday–Thursday, 7:00–20:00 – Friday, 7:00–15:30 (local time).

11. Changes to This Privacy Policy

Vibe-Way.com reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last updated” date will be revised. We encourage you to review this policy periodically.

Thank you for trusting Vibe-Way.com with your personal information. We are dedicated to protecting your privacy while delivering exceptional transportation services.